Warranty Policy

KuKirin provides a reliable warranty designed for hassle-free service. If your KuKirin product has a warranty-related issue, you must retain the original proof of purchase, limited warranty documentation, and eligible warranty claims to verify coverage.

Warranty Coverage

Duration:
- 12 months for the scooter (from purchase date).
- 6 months for the battery.
Scope:
Covers defects in workmanship and/or materials.
Solutions:
Free repairs or replacement parts for covered issues.

Exclusions

Warranty is void if the issue results from:

Personal actions, abuse, misuse, neglect, or accidents (e.g., riding in wet conditions, dropping the scooter).
Water damage (riding in rain or through puddles >4 cm deep).
Unauthorized modifications or repairs.
Use of non-original parts/accessories.
Natural wear, corrosion, or improper storage.
Installation of unsupported software/hardware.
Vandalism, theft, or loss.
Products not purchased from kukirin-escooter.com.

Claim Process

Step 1: Contact Support

Email/WhatsApp: support@kukirin-scooter.pl
Provide:
✅ Order number
✅ Photos/videos of the issue

Step 2: Resolution

Minor issues: Replacement parts shipped with video instructions.
Complex issues: Scooter sent to a repair center (if covered).

Non-Warranty Repairs

For excluded issues (e.g., water damage, accidents):

All labor and parts costs are customer-responsible.
Shipping fees (to/from repair center) apply.

Critical Notes

Proof of Purchase: Warranty requires valid receipt.
Country Limitation: Only valid for purchases via kukirin-escooter.com.
Voided Warranty Signs:
- Tampered serial numbers/identification marks.
- Physical damage (dents, cracks, impact marks).
- Free/promotional products.

Contact:
For warranty claims or questions:
📧 support@kukirin-scooter.pl