Returns and Refunds Policy

Policy Overview

We strive to ensure every customer is satisfied with their purchase. If you need to return a product or request a refund after placing an order, please review this policy.
Scope: Applies to all products purchased on our website.

Return and Refund Conditions

Damaged or Defective Products:
Contact us within 14 days of receiving the product.
Incorrect Product Received:
Contact us within 14 days to arrange a return or exchange.
Unopened Products:
Unopened and unused products may be returned within 14 days of receipt.
Quality Issues:
Report quality issues within 14 days of purchase for replacement.
Non-Returnable Items:
Opened products are not returnable unless quality defects are confirmed.

New Policy Updates

1. Cancellation Before Shipment:

Refunds available if the order hasn’t shipped.
A 100 PLN handling fee will apply.

2. Cancellation After Shipment:

No returns/cancellations once tracking is provided.
Refusing delivery forces a 350 PLN fee (shipping + handling costs).

3. Non-Quality-Related Returns:

Returns only accepted if the product and packaging are unopened and resellable.
Customer covers return shipping costs.
A 350 PLN fee applies (shipping + handling).
Refunds processed within 5-7 business days after warehouse inspection.

Non-Qualifying Situations

Returns/refunds are not accepted for:

Used or damaged products.
Products missing original packaging.
Non-returnable items (e.g., scooter spare parts).
Products without quality defects that are not in pristine/unused condition.

Return Process

Steps:

Submit a return request via the contact form with your order number and product photos.
Contact customer service for a UPS return label. Do not ship independently.
After KuKirin approval, return products to the provided address.
Products must be in original packaging with all accessories/manuals.
Ship within 7 days and share tracking details.
Refunds/exchanges processed after receipt.

Return Shipping Costs:

Quality issues: We cover return shipping.
Other cases: Customer pays return shipping.

Refund Process

Timeline: Refunds issued within 5-7 business days after warehouse confirmation.
Method: Refunded to the original payment method.
Bank processing: May take 3-5 business days.

Order Cancellation

After shipment: Follow "Cancellation After Shipment" rules (350 PLN fee).
Pre-order cancellation: Transaction fees apply if canceled before shipment.

Third-Party Purchases

Returns for products bought outside kukirin-scooter.pl must follow the seller’s policy.
Note: We only accept returns for purchases made directly on our site.

Policy Updates

We reserve the right to update this policy. Check the latest version before purchasing.

Contact: For assistance, email support@kukirin-scooter.pl.