Privacy Policy

At kukirin-escooter.eu (hereinafter "we," "us," or "KuKirin," the "Site"), we are committed to protecting and respecting your personal data. This Privacy Policy explains how your data is collected, used, shared, and disclosed by KuKirin. It applies to data collected when you use our website, interact with us via social media, email, or phone, or participate in our contests or events.

1. Our Commitment to You

We take the protection of your personal data seriously and will process it in a fair, lawful, and transparent manner. This policy describes what personal data we collect about you and how it is used. We will collect and use your personal data only for the following purposes:

To provide and improve our services;
To fulfill our legal obligations.

2. How We Secure Your Data

We have implemented appropriate organizational and technical security measures to protect your data against accidental loss, unauthorized use, access, alteration, or disclosure.

Communication between your browser and our website is conducted via a secure, encrypted (HTTPS) connection when your personal data is involved.
We encrypt your data and store it on secure servers behind a network firewall.
We require any third party involved in processing your personal data on our behalf to have security measures in place to protect your data and to treat it in accordance with the law.
In the event of a personal data breach, we will notify you and the relevant regulatory authorities as required by law.

3. Personal Data We Collect

3.1 Email Address, including an email address provided through approved third-party sites.

3.2 Shipping and Order Information, including your full name, country, and phone number. Where it is necessary to store information related to an order, we enter it into our database via SSL encryption.

While our website is intended for a general audience, we do not knowingly collect any data from children who are not permitted to use the site or submit data.

4. How We Collect Your Data

We may collect personal data about you in the following ways:

4.1 Direct Interactions: You may give us your identity, contact, financial, transactional, profile, marketing, and communications data by filling in forms, entering information online, or contacting us by post, phone, email, or otherwise. This includes personal data you provide when you:

Create an account on our website;
Subscribe to our newsletter, discussion forums, and social media pages;
Fill out a voluntary market research survey;
Contact us with an inquiry or to report a problem (by phone, email, via social media, or a messaging service);
Log in to our site via social media.

4.2 Automated Interactions: As you use our website, we may automatically collect technical data using cookies, server logs, and other similar technologies. Please see the "About Cookies" section for more details.

4.3 Third Parties: We may receive personal data about you from various third parties, including:

Analytics providers, such as Google;
Affiliate networks through which you accessed our website;
Social media platforms when you log in to our site using such platforms.

5. How We Use Your Data

We will collect and process your personal data only when we have a legal basis for doing so. The legal basis for collecting and using your personal data varies depending on the manner and purpose for which we collect it. We will only process your data when:

We have your consent;
We need your personal data to perform a contract with you (e.g., to process your payment, fulfill your order, or provide customer service related to an order);
The processing is in our legitimate interests and is not overridden by your rights;
We have a legal obligation to collect or disclose your personal data.

Your personal data is used by KuKirin to support a variety of activities, including:

Creating and managing your account.
Managing our relationship with you, including providing requested information, products, and services; notifying you of changes; and asking for reviews or survey participation.
Enabling your participation in contests, events, or surveys.
Administering, protecting, and improving our business, website, and services (e.g., troubleshooting, data analysis, testing, system maintenance, support, reporting, hosting).
Delivering relevant website content, online advertisements, and measuring advertising effectiveness.
Using data analytics to improve our website, products, services, marketing, and user experiences, and for market research.
Recommending products, services, discounts, and offers that may interest you via email, post, or SMS.
Sending abandoned cart reminders or notifications of incomplete orders via email.

We will use your personal data only for the purposes for which we collected it, unless we reasonably determine we need to use it for another reason compatible with the original purpose. We will store your personal data no longer than is necessary for the purposes for which it was provided and to fulfill our legal obligations.

6. About Cookies

We use "cookies" to store specific information about you and track your visits to the Site via your computer or mobile device. Cookies are small data files sent to and stored on your device's hard drive. They allow us to recognize your browser/device on subsequent visits.

Cookies help us remember your data so you don't have to re-enter it, manage site security, collect usage information, research visit patterns, and conduct interest-based advertising. You can configure your browser or device privacy settings to manage cookie acceptance. Please note that blocking cookies may prevent you from logging in or using certain site features, and cookie-dependent preferences may be lost.

We use analytical and targeted advertising tools (like Google Analytics and Facebook tools) to display relevant content and ads, provide targeted marketing communications, and measure ad effectiveness. Our site may contain links to third-party websites (partners, advertisers, social media) which have their own privacy policies.

7. How We Share Your Data

We do not sell, rent, trade, license, or otherwise disclose or share your personal or financial data, except in the following specific situations:

7.1 External Service Providers: We may use third-party providers to perform specific functions on our behalf (e.g., shipping partners like DHL to deliver your orders). Information disclosed to them is used solely to help them provide their services.

7.2 Legal Requirement to Disclose Information: We may be required to disclose information in response to a court order, subpoena, request by law enforcement, or if otherwise legally obligated.

7.3 Merger and/or Sale of Assets: In the event we undergo a business transition like a merger, acquisition, or asset sale, your personal data may be transferred, subject to the prevailing Privacy Policy.

7.4 Non-Identifying Information: We may share aggregated, non-personally identifiable information (e.g., number of daily visitors) with third parties such as advertising partners.

8. Your Rights Regarding Personal Data

Under data protection laws, you have several rights, including, in certain circumstances, the right to:

Request access to your personal data.
Request correction of your personal data.
Request deletion of your personal data.
Request restriction of processing of your personal data.
Request data portability.
Object to the processing of your personal data.
Object to automated decision-making.

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. In the case of any material changes, we will post the updates on our website and apps, or notify you by email where appropriate.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: support@kukirin-escooter.eu

Office Hours: Mon - Fri 9:00 AM - 6:30 PM GMT + 8

We will contact you as soon as possible.