kukirin-escooter.eu

As soon as your order comes in, our operations manager Echo personally reviews the details and sends you a confirmation email. Once she’s double-checked everything, our team in the Poland warehouse gets to work. Since we ship locally within the EU, you’ll usually see your new ride at your door within 2–10 business days.

Don’t worry, it happens! Just message us as quickly as you can. As long as your scooter hasn't left our Poland warehouse, we can fix or refund it for you easily. If it’s already on the road, it’s a bit trickier because we can't "catch" it mid-delivery, but reach out anyway and we’ll help you figure out the best next step.

Absolutely not. One of the perks of our Poland hub is that all taxes and duties are already paid. The price on our site is exactly what you pay. Plus, shipping is free for all our e-scooters. No "mystery" fees here!

First, check the tracking number we sent to your email. If the map looks confusing or the status hasn’t updated, contact us immediately. We will jump on it and find out exactly where your ride is.

We hope that never happens, but if it does, we are here to fix it. Please let us know within 3 business days of delivery. Send a quick photo of the issue to support@kukirin-escooter.eu, and our operations manager Echo will work with our warehouse team to make it right—whether that’s sending a missing part or a replacement.

We want you to feel confident in your choice. If your scooter has a defect in materials or workmanship within 14 days of delivery, please email us at support@kukirin-escooter.eu. Our operations manager Echo will personally handle your request and work with our quality team to resolve the issue or process a return if the product isn't up to our high standards.