Bare rolig, det sker! Bare send os en besked så hurtigt som muligt. Så længe din løbehjul ikke har forladt vores lager i Polen, kan vi nemt rette den eller refundere den for dig. Hvis den allerede er på vej, er det lidt sværere, fordi vi ikke kan "fange" den midt i leveringen, men ræk ud alligevel, og vi vil hjælpe dig med at finde den bedste næste skridt.

Absolutely not. One of the perks of our Poland hub is that all taxes and duties are already paid. The price on our site is exactly what you pay. Plus, shipping is free for all our e-scooters. No "mystery" fees here!

First, check the tracking number we sent to your email. If the map looks confusing or the status hasn’t updated, contact us immediately. We will jump on it and find out exactly where your ride is.

Vi håber, det aldrig sker, men hvis det gør, er vi her for at løse det. Giv os venligst besked inden for 3 hverdage efter levering. Send et hurtigt billede af problemet til support@kukirin-escooter.eu, og vores driftschef Echo vil arbejde sammen med vores lagerteam for at rette op på det – hvad enten det er at sende en manglende del eller en erstatning.

We want you to feel confident in your choice. If your scooter has a defect in materials or workmanship within 14 days of delivery, please email us at support@kukirin-escooter.eu. Our operations manager Echo will personally handle your request and work with our quality team to resolve the issue or process a return if the product isn't up to our high standards.

Den "maksimale rækkevidde" testes under perfekte forhold (glatte veje, let vind). I den virkelige verden vil ting som din vægt og bakkerne i din by påvirke, hvor langt du kan køre. Vores ingeniører sammenligner det med en bil – den bruger mere "brændstof", når du presser den hårdere!

To keep the performance snappy and the motor healthy, we suggest a rider weight of about 100kg (220lbs). You can certainly ride it if you’re a bit over, but we want to be honest with you: you might notice the speed and hill-climbing power drop just a little.

Vores lithium-ion-batterier af høj kvalitet er bygget til at holde. Du kan normalt oplade dem omkring 500 gange, før du ser et fald i kapaciteten. Vores tekniske team forventer, at dit batteri holder dig kørende i flere år med korrekt pleje!

This is where we really shine! We have a dedicated after-sales service center right at our Poland warehouse. If you have a warranty issue, our operations manager Echo will coordinate with our technicians so you don't have to send anything back to China. We handle it all locally.

Safety first: We always recommends wearing a helmet! Also, keep an eye on the local weather and road hazards. And don't forget—these scooters are popular, so always use a strong lock when you park.

We recommend staying warm inside instead! Snow is very slippery and dangerous for small scooter wheels. Plus, our team has found that cold temperatures (under 0°C) make the battery drain much faster than usual. It's best to wait until the roads are clear to take your KuKirin back out.

To keep your battery healthy for years to come, we suggest not leaving it on the charger for more than 24 hours at a time. We always tells our riders: it’s best to unplug it once the light turns green—it’s the simplest way to protect your investment!

Ja, det er helt normalt. Efterhånden som batteristrømmen bruges op, falder spændingen en smule, så topfarten vil ikke føles helt så "hurtig" som ved 100%. Vores tekniske team sammenligner det med en løber, der bliver lidt træt i slutningen af et langt løb – det er simpelthen sådan, batteriets fysik fungerer!