Returns and Refunds Policy

At kukirin-escooter.eu, we strive to provide a satisfying shopping experience for every customer. If you need to request a return or refund after placing your order, please review our official policy below.

Quick Summary for Returns:

  • Window: 14 days from the date of delivery.
  • No Restocking Fees: We do not charge fees for processing returned items.
  • How to Start: Submit your request via our Contact Us page.
  • Shipping: We pay for quality issues; the customer pays for personal choice returns.

1. Applicability

This policy applies exclusively to products purchased directly through our official website: kukirin-escooter.eu.

2. Eligibility for Returns and Replacements

You may request a return or replacement within 14 days of receipt under the following circumstances:

  • Damaged or Defective Items: If the product arrives damaged or has a manufacturing defect.

  • Incorrect Item: If the product received does not match your original order.

  • Unused and Unopened Products: If you change your mind, provided the item remains in its original, sealed packaging.

  • Quality Issues During Use: If a manufacturing fault is discovered during initial use.

3. Return Shipping Responsibility

  • Customer Responsibility: If a return is initiated for personal reasons (change of mind), the customer is responsible for the return shipping cost.

  • Our Responsibility: If the return is due to our error (such as damaged goods, manufacturing defects, or an incorrect item), we will cover the return shipping cost.

4. Non-Returnable Situations

Returns or refunds will not be accepted in the following cases:

  • Products showing clear signs of use, misuse, or user-inflicted damage.

  • Items missing the original packaging, accessories, or manuals.

  • Products labeled as non-returnable, including individual spare parts and second-hand or refurbished scooters.

5. Battery Range Disclaimer

Please note that advertised riding ranges are based on standard testing conditions:

  • Rider weight: 60 kg | Temperature: 25°C | Average speed: 20 km/h | Terrain: Flat urban roads.

Actual range will vary based on rider weight, terrain, temperature, and riding habits. Variations between tested and real-world range are normal. However, if a genuine battery defect causes abnormal range reduction, we will provide full support.

6. How to Request a Return

To ensure a smooth process, please follow these steps:

  1. Submit Request: Contact us via our Contact Us page. Include your Order Number and clear photos/videos of the product and packaging.

  2. Get Approval: Once approved, our support team will provide the correct return address and instructions.

  3. Pack Securely: The product must be returned in its original packaging with all accessories and manuals.

  4. Ship & Track: Send the item back within 7 days of approval and provide us with the tracking number and link.

  5. Inspection: Once the returned package is received and inspected at our warehouse, we will arrange your refund or replacement.

7. Refund Processing

  • Timeline: Refunds are processed within 5–7 business days after our warehouse receives and inspects the returned item.

  • Method: Refunds are issued to the original payment method.

  • Bank Processing: Depending on your financial institution, it may take an additional 3–5 business days for the funds to appear in your account.

8. Order Cancellation

  • Before Shipment: If the order has not yet been dispatched (no tracking number created), you may cancel for a full refund at no additional fee.

  • After Shipment: If the package has already been dispatched, it cannot be intercepted. You must arrange a return after receiving the package. In this case, round-trip shipping costs are the responsibility of the customer.

9. Purchases from Other Sales Channels

This policy only applies to purchases made directly on kukirin-escooter.eu. If you purchased your product through another online marketplace or a third-party retailer, please contact that specific seller directly to follow their unique return and refund procedures.

10. Customer Support

For assistance with any return or refund, please reach out to our dedicated team: