Don’t worry, it happens! Just message us as quickly as you can. As long as your scooter hasn't left our Poland warehouse, we can fix or refund it for you easily. If it’s already on the road, it’s a bit trickier because we can't "catch" it mid-delivery, but reach out anyway and we’ll help you figure out the best next step.

Absolut net. Ee vun de Virdeeler vun eisem Hub a Polen ass, datt all Steieren an Zollen schonn bezuelt sinn. De Präis op eisem Site ass genee dee Betrag, deen Dir bezuelt. Ausserdeem ass de Versand fir all eis E-Scooter gratis. Bei eis gëtt et keng "verstoppte" Käschten!

Kontrolléiert als éischt d'Tracking-Nummer, déi mir Iech per E-Mail geschéckt hunn. Wann d'Kaart onkloer ass oder de Status net aktualiséiert gouf, kontaktéiert eis direkt. Mir këmmeren eis drëms a fannen eraus, wou genee Är Liwwerung ass.

We hope that never happens, but if it does, we are here to fix it. Please let us know within 3 business days of delivery. Send a quick photo of the issue to support@kukirin-escooter.eu, and our operations manager Echo will work with our warehouse team to make it right—whether that’s sending a missing part or a replacement.

We want you to feel confident in your choice. If your scooter has a defect in materials or workmanship within 14 days of delivery, please email us at support@kukirin-escooter.eu. Our operations manager Echo will personally handle your request and work with our quality team to resolve the issue or process a return if the product isn't up to our high standards.

The "max range" is tested in perfect conditions (smooth roads, light wind). In the real world, things like your weight and the hills in your city will change how far you can go. Our engineers compare it to a car—it uses more "fuel" when you push it harder!

To keep the performance snappy and the motor healthy, we suggest a rider weight of about 100kg (220lbs). You can certainly ride it if you’re a bit over, but we want to be honest with you: you might notice the speed and hill-climbing power drop just a little.

Eis héichwäerteg Lithium-Ion-Batterie si fir eng laang Liewensdauer entwéckelt. Dir kënnt se normalerweis ongeféier 500 Mol oplueden, ier Dir e Réckgang vun der Kapazitéit feststellt. Eist technescht Team geet dovun aus, datt Är Batterie Iech bei richteger Fleeg e puer Joer laang begleede wäert!

This is where we really shine! We have a dedicated after-sales service center right at our Poland warehouse. If you have a warranty issue, our operations manager Echo will coordinate with our technicians so you don't have to send anything back to China. We handle it all locally.

Sécherheet virun allem: Mir recommandéieren ëmmer en Helm ze droen! Behal och d'Wieder an d'Stroossebedéngungen am Aen. An vergiess net – dës Scooter si beléift, also benotzt ëmmer e staarkt Schlass, wann Dir se parkt.

Mir recommandéieren Iech éischter dobannen opzewiermen! Schnéi ass ganz rutscheg a geféierlech fir kleng Scooter-Rieder. Ausserdeem huet eis Ekipp festgestallt, datt d'Batterie bei kale Temperaturen (ënner 0°C) vill méi séier entlued wéi gewinnt. Et ass am beschten ze waarden, bis d'Stroosse fräi sinn, ier Dir Äre KuKirin erëm eraushuelt.

To keep your battery healthy for years to come, we suggest not leaving it on the charger for more than 24 hours at a time. We always tells our riders: it’s best to unplug it once the light turns green—it’s the simplest way to protect your investment!

Jo, dat ass komplett normal. Wéi d'Batteriekraaft verbraucht gëtt, fällt d'Spannung liicht of, soudatt d'Héchstvitess sech net méi ganz sou "sprëtzeg" ufillt wéi bei 100 %. Eist technescht Team vergläicht dat mat engem Leefer, deen um Enn vun engem laange Laf e bësse midd gëtt – dat ass einfach d'Physik vun der Batterie!