Don’t worry, it happens! Just message us as quickly as you can. As long as your scooter hasn't left our Poland warehouse, we can fix or refund it for you easily. If it’s already on the road, it’s a bit trickier because we can't "catch" it mid-delivery, but reach out anyway and we’ll help you figure out the best next step.

Absolutely not. One of the perks of our Poland hub is that all taxes and duties are already paid. The price on our site is exactly what you pay. Plus, shipping is free for all our e-scooters. No "mystery" fees here!

Ar dtús, seiceáil an uimhir rianaithe a sheolaimid chuig do ríomhphost. Má tá an léarscáil ag breathnú doiléir nó mura bhfuil an stádas nuashonraithe, déan teagmháil linn láithreach. Rachaimid i ngleic leis agus gheobhaimid amach go díreach cá bhfuil do thuras.

Tá súil againn nach dtarlóidh sé sin riamh, ach má tharlaíonn, táimid anseo chun é a shocrú. Cuir in iúl dúinn laistigh de 3 lá gnó tar éis seachadta. Seol grianghraf tapa den cheist chuig support@kukirin-escooter.eu, agus oibreoidh Echo, ár mbainisteoir oibríochtaí, le foireann ár stórais chun é a chur ina cheart – cibé acu is páirt atá in easnamh nó athsholáthar a sheoladh.

We want you to feel confident in your choice. If your scooter has a defect in materials or workmanship within 14 days of delivery, please email us at support@kukirin-escooter.eu. Our operations manager Echo will personally handle your request and work with our quality team to resolve the issue or process a return if the product isn't up to our high standards.

The "max range" is tested in perfect conditions (smooth roads, light wind). In the real world, things like your weight and the hills in your city will change how far you can go. Our engineers compare it to a car—it uses more "fuel" when you push it harder!

To keep the performance snappy and the motor healthy, we suggest a rider weight of about 100kg (220lbs). You can certainly ride it if you’re a bit over, but we want to be honest with you: you might notice the speed and hill-climbing power drop just a little.

Tógadh ár gcadhnraí litiam-ian ardchaighdeáin le haghaidh úsáide fadtéarmaí. De ghnáth is féidir leat iad a mhuirearú thart ar 500 uair sula dtosaíonn tú ag tabhairt faoi deara laghdú ar chumas. Tá ár bhfoireann theicniúil ag súil go gcoimeádfaidh do cheallraí ag gluaiseacht thú ar feadh roinnt blianta le cúram cuí!

Seo an áit a dtagaimid amach! Tá ionad seirbhíse iar-dhíolacháin tiomnaithe againn díreach inár tráthaireachtán sa Pholainn. Má tá fadhb bharántais agat, comhordóidh Echo, ár mbainisteoir oibríochtaí, lenár díteicneoirí ionas nach mbeidh ort rud ar bith a sheoladh ar ais go dtí an tSín. Déanaimid é ar fad go háitiúil.

Safety first: We always recommends wearing a helmet! Also, keep an eye on the local weather and road hazards. And don't forget—these scooters are popular, so always use a strong lock when you park.

We recommend staying warm inside instead! Snow is very slippery and dangerous for small scooter wheels. Plus, our team has found that cold temperatures (under 0°C) make the battery drain much faster than usual. It's best to wait until the roads are clear to take your KuKirin back out.

Chun do cheallra a choinneáil i mbarr na sláinte ar feadh na mblianta, molaimid gan é a fhágáil ar an luchtaire ar feadh níos mó ná 24 uair an chloig ag an am. Deirimid lenár marcaigh i gcónaí: is fearr é a dhíphlugáil nuair a éiríonn an solas glas—is é sin an bealach is simplí chun d'infheistíocht a chosaint!

Yes, that’s completely normal. As the battery power is used up, the voltage drops slightly, so the top speed won't feel quite as "snappy" as it does at 100%. Our technical team compares it to a runner getting a little tired at the end of a long race—it’s just how the physics of the battery works!